Thematic

Customer intelligence for Enterprise CX teams. The grounded…

y-combinatorSummer 2017SaaS B2B Artificial Intelligence🇳🇿 Auckland20 people

getthematic.com in LinkedIn 𝕏 Twitter

Alyona Medelyan, Nathan Holmberg · 2 co-founders

2017Founded

Team

current

Co-founders

current

Stage

Founded

Source for Founded

Profile coverage4 of 8 · missing Funding, Signals, Customers, Stack / tools · last run 8/11/2026

About

Thematic is the customer intelligence layer for enterprise CX. Trustworthy and traceable reporting your teams can stake decisions on, and the grounded data foundation your AI agents need to scale safely. Customers see NPS gains of 5 to 35 points and have attributed $4.8M in revenue from a 6-month pilot. Forrester measured 543% three-year ROI. Trusted by DoorDash, Woolworths, BNY, and Mitsubishi.

2 founders

Alyona Medelyan

Founder/CEO

Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights solution. Thematic helps companies improve customer and product experience through insights from customer feedback. Their customers include LinkedIn, DoorDash, LinkedIn and Vodafone. Alyona holds a PhD in Natural Language Processing (NLP). Her academic publications have been cited by more than 2500 researchers. She frequently speaks on this topic at Data Science, AI and Customer Experience conferences.

in LinkedIn 𝕏 @zelandiya

Nathan Holmberg

Founder/Vice President of Product

in LinkedIn