Felipe Serra de Oliveira

Founder @ Cloud Humans (YC W21) | a nova forma de fazer suporte ao cliente

Founder

cloud humans· Winter 2021 🇺🇸 New York, New York, United States

in LinkedIn

2020Founder· cloud humans

Founder · since 2020

Company

cloud humans

Role

Founder

current

Stage

—

no public source

Raised

—

no public source

Based

—

Founder / co-founder — the company's markEmployee / research role

Source: LinkedIn work history

Profile coverage5 of 7 · missing posts, contact

cloud humans

AI-powered customer service for startups

Winter 2021

Experience

Career

cloud humans
Founder
Founder · 2020 – Present
2020
Rappi
Head of Operations · Greater São Paulo Area · 2018 – 2020
2018
Uber
Sr Operations and Logistics Manager - Uber Eats · Greater São Paulo Area · 2017 – 2018
2017
Uber
Strategy and Operations Manager - Uber Eats · 2016 – 2017
2016
Uber
Operations and Logistics Manager · Greater São Paulo Area · 2015 – 2016
2015
Lojas Leader
Senior Analyst · Greater Rio de Janeiro · 2015
2015
Lojas Leader
Trainee · Greater Rio de Janeiro · 2014
2014
Indra
Project Analyst · Greater Brasilia · 2013
2013
IPEA
Project Analyst · Brasília Area, Brazil · 2011 – 2012
2011
Alianza Consultoria Empresarial
Management Consultant · 2011
2011
AD&M Consultoria Empresarial
Project Management Office Director · 2010 – 2011
2010
AD&M Consultoria Empresarial
Project Manager · 2008 – 2009
2008
AD&M Consultoria Empresarial
Business Consultant · 2007 – 2008
2007
Concentro - Federação das Empresas Juniores do Distrito Federal
Presidente Institucional · 2009 – 2010
2009
FNQ - Fundação Nacional da Qualidade
National Quality Award Examiner · 2009
2009
Brasil Júnior - Confederação Brasileira de Empresas Juniores
Conselheiro · 2009
2009

Bio

I've spent the last 5 years building CloudHumans from the ground up with my cofounders — a company on a mission to reinvent how businesses scale customer support through AI. I cut my teeth scaling some of the most iconic marketplace companies in Latin America. At Rappi Brazil, I led complex operations at breakneck speed as the head of operations for Brazil. Before that, I launched UberEats in Brazil and drove its operations expansion across 30 cities, growing the business 9X